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To release orders placed on hold

  1. From Orders, select Enter and edit orders to open the Enter and edit orders window. The Overview tab displays by default.
  2. Open the order that you want to release from its hold status.
  3. Select the Order Details tab.
  4. Click Edit.
  5. Select the Hold Code drop-down list to display all of the defined hold codes.
  6. Select the blank area at the top of the Hold Code drop-down list. This will remove the previously selected hold code.
  7. Delete any comments entered in the Hold Comment field.
  8. Click Save. Hold will no longer display next to the Status field on the Overview tab, and the order will be released to its appropriate order processing stage.

See Also

Entering Order Details Tab Information

Enter and edit orders window - Order Details tab

Understanding Order Hold Codes

To place an order on hold

To edit an order's freight and handling charges

To edit a credit memo order's restocking charge


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