You can send Issue status update e-mails to customers about the issues they have submitted.
When you select an issue from the View and enter issues window, the issue status update message is put in the issue update queue.
Note: If there is no Customer Profile e-mail address specified for the submitting customer, a message indicating that an e-mail address could not be found is displayed below the issue list.
When you select Start E-mail server from the navigation task bar in the Issues module, issue status update messages are queued to the e-mail client using the profile specified by your administrator.
Note: If an error message is displayed when trying to send status updates, confirm that your administrator has defined an E-Mail Overlay report.
Note: Your administrator must assign you a Sys mgmt authorization level of two (2) or higher to start the e-mail server.
When the issue status update message is queued to the e-mail client, a log entry indicating this is made automatically.
Note: If the issue status update message was successfully queued to the e-mail client but was not sent, you should check your e-mail client to determine the cause of the problem.
10.6 Production Release. Updated 7/27/2005 10:30:15 AM
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