Previous Topic

Next Topic

Resolution area

The resolution area includes the following fields:

Response

Enter the response information. When a change is made to the Response field on the Resolution window and the issue is saved (by clicking Save on the Issue or Resolution window), the contents of the Response field are appended to the History field. Each time these contents are appended to the History field, the contents are prefaced with a line indicating when the response was entered and by whom.

When you are in edit mode on the Issue window and click Resolution, any text entered in the Response field on the Resolution window the last time the issue was saved is selected. The text that is in this field when you click Save is appended to the History field on the Issue window. To prevent duplicate information from displaying in the History field, you should replace the selected text with your new text.

Note: You can enlarge the view of the Response field by pressing Ctrl+Z. Click OK to close the enlarged view of the Response field.

Resolution

Select the issue resolution from the drop-down list. Valid entries for this field are defined by your administrator.

By

Enter the name of the iMIS user who resolved the issue, or click the lookup icon to select an iMIS user name. iMIS user names are defined on the User Passwords window.

Date/Time

The Date/Time field is automatically populated with the current system date and time when a valid iMIS user name is entered in the By field displayed to the left of the Date/Time field. You can override the date and time if needed.

Module/Hrs

Enter the number of hours required to resolve the issue.

Version

Select the version related to the resolution from the drop-down list. Valid entries for this field are defined by your administrator.

Public

(optional) Marks this issue as searchable by all customers. Clear this checkbox to prevent customers from finding this issue in a search.

See Also

Entering and Editing Issue Resolution Information

Verification area

To enter issue resolution information

To edit issue resolution information


ASI logo 10.6 Production Release. Updated 1/23/2006 10:24:06 AM
© Copyright by Advanced Solutions International, Inc. All rights reserved.