When customers order products, additional items often are available that can replace, that complement, or that are superior to the products initially ordered. However, customers sometimes miss these purchasing opportunities because they are unaware that additional items are available.
If you designate Upsell, Cross-sell, or Replacement items for a product on the Upsell/Replace window (accessible by clicking on the Manage products window), the items are easily accessible during order entry from the Opportunities window, which opens from the Overview tab. You then can replace a product with an Upsell or Replacement item, or you can add Upsell, Cross-sell, and Replacement items to the order.
Direct access to Upsell, Cross-sell, and Replacement items during order entry significantly helps organizations to increase revenue from the sale of additional items and higher-margin products:
10.6 Production Release. Updated 7/7/2005 10:12:27 AM
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