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Verification area

Tested By

Enter the name of the iMIS user who verified the issue resolution, or click the lookup icon to select a customer ID.

Date/Time

The Date/Time field is automatically populated with the current system date and time when a valid iMIS user name is entered in the By field displayed to the left of the Date/Time field. You can override the date and time if needed.

Dev Status

Select the development status of the issue resolution from the drop-down list. Valid entries for this field are defined by your administrator.

Category Level

(optional) Specifies the category level of the issue resolution. Valid entries for this field are defined by your administrator, and you can select multiple values from a list if you click the Lookup icon.

A category level is a meta category that spans across other categories. For example, you might have categories that align with product types, such as books, t-shirts, and desk accessories, but customers might inquire about the availability of these items in other languages. These inquiries might all be grouped under a category level such as "Language".

Notes

Used to display the Notes window, where you can enter or view any notes related to the issue resolution.

From Issues, select View and enter issues, open an issue, click Edit, click Resolution, and click Notes

Note: You can enlarge the view of the Notes field of the Notes window by pressing Ctrl+Z. Click OK to close the enlarged view of the Notes field.

Comment

Enter any comments related to the verification of the issue resolution.

Note: You can enlarge the view of the Comment field by pressing Ctrl+Z. Click OK to close the enlarged view of the Comment field.

Release Notes

Enter any release notes.

Note: You can enlarge the view of the Release Notes field by pressing Ctrl+Z. Click OK to close the enlarged view of the Release Notes field.

Log

(Display only) Each time you create or save an issue, the system automatically enters a record in this field. Each record includes the date, time, the name of the user who saved the issue or resolution, the issue type, and the issue status.

Note: You can enlarge the view of the Log field by pressing Ctrl+Z. Click OK to close the enlarged view of the Log field.

Issue

Used to display the issue in the Issue window.

Note: After displaying the issue in the Issue window, click Resolution on the Issue window to display the Resolution window again.

See Also

Entering and Editing Issue Resolution Information

Resolution area

To enter issue resolution information

To edit issue resolution information


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