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Canceling Orders

You can cancel an un-invoiced order with or without a credited payment (prepayment). Canceling an order without a prepayment reverses an order. Canceling an order with a prepayment creates a credit balance. You can apply a credit balance to another order or issue a refund to a customer.

In This Section

To cancel an order

To cancel an order with a cash prepayment

To cancel an order with a credit card prepayment

To cancel an invoiced order

To restore a canceled order

See Also

Order Entry

Overview

Entering Orders

Entering Order Details Tab Information

Entering 'Ship to' Customer Information

Entering Payments

Viewing Account Information

Ordering Upsell, Cross-sell, and Replacement Items

Ordering Products from Multiple Warehouses

Entering Detailed Product Information

Viewing Publication Details

Finding Orders

Editing Orders

Editing Payment Types

Applying Credit Balances as Payment

Entering Credit Memo Orders

Entering Debit Memo Orders

Printing Order-Specific Reports

Accessing the Orders Module from Customer Portfolio

Viewing Order Activities

Adding New Customers during Order Entry


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