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To reverse a payment transaction

  1. From Billing, select Enter and edit payments to open a blank Enter and edit payments window.
  2. Click New.
  3. Enter the ID number and press Tab.
  4. Enter the check number or the credit/debit card type in the Check/CC field. For credit/debit cards, enter the required card information. In the case of a returned check, it may be useful to prefix the check number with a code such as RET.
  5. Enter a negative amount in the Pay Amount field.
  6. Select the line item.
  7. Enter the negative amount in the Amt Paid field.
  8. Click Save.

    Note: If your system is licensed for Deferred Income and the product being reversed is normally deferred, iMIS will automatically adjust the deferred income and any income recognized for this product during the GL Interface procedure. For more information, see Using Deferred Income.

    Although entering a payment reversal restores the open balance, iMIS does not backdate a Paid Thru date automatically after it has been advanced. You must manually reinstate the previous Paid Thru date.

    Note: In the case of a dues payment reversal, edit the Paid Thru date on the Manage customers window if the primary dues product was reversed.

  9. Correct the Paid Thru date for each reversed line item:
    1. Select the Billing tab.
    2. Double-click the line item that was reversed to open the Dues/Subscription Item Detail window.
    3. Click Edit.
    4. Backdate the Paid Thru date to its correct value (for example, before the reversal period).
    5. Click Save.

See Also

Reversing and Canceling Payment Transactions

To cancel a payment transaction


ASI logo 10.5 Production Release. Updated 3/8/2006 11:42:57 AM
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