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Understanding Order Hold Codes

When you select a hold code from the Hold Code drop-down list on the Order Details tab, an order is prevented from being processed through the order processing stages. An order on hold does not display on the order processing windows, and Hold displays next to the Status field on the Overview tab as an indication that the order is on hold. When you remove an order's Hold Code, the order is released to its appropriate order processing stage.

To place an order on hold, you first must define the hold codes on the HOLD_CODES general lookup/validation table (from Customers, select Set up tables > General lookup/validation).

To view all of the orders on hold, run the Orders On Hold report from the Generate reports window (from Orders, select Generate reports, select Order Status, and select Orders On Hold).

When Orders may require hold codes

See Also

Entering Order Details Tab Information

Enter and edit orders window - Order Details tab

To place an order on hold

To release orders placed on hold

To edit an order's freight and handling charges

To edit a credit memo order's restocking charge


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