To adjust an open item
To adjust an existing open item, first enter the item's invoice number or reference in the Invoice ? field on the Enter and edit credit memos or Enter and edit debit memos window. If you do not know the invoice number or reference:
- From Customers, select Manage customers to open the Manage customers window.
- Click Find and enter the customer ID in the Search window, then press Enter.
- Select the AR/Cash tab to view the AR/Cash information.
If you double-click a record, the Transaction Ledger window displays, showing detailed information.
- Locate the invoice number or reference you need in the Ref. Num. column.
- From AR/Cash, select Enter and edit transactions> Credit memos to open the Enter and edit credit memos window (or select Enter and edit transactions> Debit memos to open the Enter and edit debit memos window).
- Click New.
- Enter the customer Id, or click the lookup icon to select a value.
- Enter the invoice or reference number in the Invoice ? field, or click Find to look up the invoice or reference number. Make sure to capitalize any letters when you enter the code, for example, R12.
- Enter the data according to the following adjustment situations in the Product, Quantity, and Unit Price fields. Repeat these steps for all line items that require an adjustment.
- To apply credit memos to open items, select one of the following options:
- To write off a bad debt, select the product (for example, BADDEBT), enter the quantity as 1, and enter the unit price as the amount of the balance to be written off.
- To correct an overcharge, enter original product and quantity; adjust the unit price.
- To reverse an entire sales transaction, enter the original product, quantity, and price for all line items.
- To credit a returned product, enter original product, quantity returned, and original price.
- To make debit adjustments to correct an undercharge, enter the original product and quantity, and adjust the unit price as needed.
- (Optional) Place the cursor in the GL Account field and enter or change the GL account number. If the Allow GL Account Edit for Sales Transactions option is not enabled, the GL Account field is display-only and the GL account number cannot be added or changed.
- Click Save.

Example of an adjustment to an open item