To enter a debit memo order
- From Orders, select Enter and edit orders to open the Enter and edit orders window. The Overview tab displays by default.
- Click New. The Order Date defaults to the batch date if batch control is used; otherwise, the Order Date defaults to the system date.
- Enter the debit memo (DMINV) order type in the Order Type field (select the Find icon to look up the order type).
- Press Tab to go to the Bill to ID field. The Invoice # field enables.
- Enter the Bill to ID.
- Override the Order Date if necessary.
- Enter the original order's invoice number in the Invoice # field (select the Find icon to look up the invoice number).
- Enter a source code in the Source field.
- Enter the Product code of the product you want to add to the order.
If entering a debit memo for a bad check or credit card payment, set up a product code specifically for the bad check or credit card payment.
- Enter the Quantity of the product you are adding to the order, and press Tab.
- Repeat this process for each additional product you want to add to the order.
- Click Save.
- Invoice the order.

Example of an original invoiced order - Invoice # 238

Example of the invoiced debit memo order for Invoice # 238