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Assignment area

This area includes the following fields:

Assigned to

Assign the issue to the appropriate user by entering a valid iMIS user name, or click the lookup icon to look up a user name.

Date/Time

The date and time the issue was assigned. This field is automatically populated with the current system date and time when a valid iMIS user name is entered in the Assigned to field. You can override the date and time if needed.

History

Displays details about the issue history. When a change is made to the Response field on the Resolution window and the issue is saved (by clicking Save on the Issue or Resolution window), the contents of the Response field are appended to the History field. Each time the contents of the Response field are appended to the History field, the contents are prefaced with a line indicating who entered the response and the date the response was entered.

Note: The default text on the first line of the History field is -->Issue Notes<--. This line is reserved for use in a future release and should not be deleted.

When you are in edit mode on the Issue window and click Resolution, any text contained in the Response field on the Resolution window the last time the issue was saved is selected. When you enter new text, the new text replaces the previous text. If you deselect the old text, both the old text and the new text are appended to the History field on the Issue window when the issue is saved. Since this results in duplicated information displaying in the History field, you should normally leave the previous Response text selected so that the previous text is replaced by the new text.

Note: You can enlarge the view of the History field by pressing Ctrl+Z. Click OK to close the enlarged view of the History field.

Resolution button

Used to display the Resolution window for the currently displayed issue.

See Also

Entering and Editing Issues

Issue Status area

Submitted By area

Issue Description area

To enter a new issue

To edit an issue


ASI logo 10.6 Production Release. Updated 2/21/2006 2:28:41 PM
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