Printing Reminder Notices
Reminder Notices can be run at the same time you print Renewal Notices, or you can print them separately.
When you print a reminder notice, the following field conditions are evaluated to determine if a reminder notice will print for a customer.
First Reminder
Prints an initial reminder notice for customers with outstanding balances when the following conditions exist:
- The Paid Thru field on the Status tab (Name.PAID_THRU) contains a date that is earlier than the date on the Renewed Thru field on the Financial tab (Name.Fin.RENEWED_THRU) located on the Manage customers window (from Customers, select Manage customers).
- The Status field (Name.STATUS) on the Manage customers window is not set to S (Suspended), I (Inactive), or D (Marked for deletion).
- The balance for the Subscriptions record (Subscriptions.BALANCE) is greater than zero.
- Subscriptions.REMINDER_COUNT is equal to 1
- The Bill Date (Subscriptions.BILL_DATE) is between the 1st Reminder Start and 1st Reminder End dates on the Process billing window.
Second Reminder
Prints a secondary reminder notice for customers with outstanding balances when the following conditions exist:
- The Paid Thru date on the Status tab (Name.PAID_THRU) contains a date that is earlier than the Renewed Thru field on the Financial tab (Name.Find.RENEWED_THRU) located on the Manage customers window.
- The Status field (Name.STATUS) on the Manage customers window is not set to S (Suspended), I (Inactive), or D (Marked for deletion).
- The balance for the Subscriptions record (Subscriptions.BALANCE) is greater than zero.
- Subscriptions.REMINDER_COUNT is equal to 2.
- The Bill Date (Subscriptions.BILL_DATE) is between the 2nd Reminder Start and 2nd Reminder End dates on the Process billing window.