To record the cancellation amount:
- Leave the Check/CC and Pay Amount fields blank unless you are recording a returned check or credit card cancellation.
- Select the line to be canceled and enter the cancellation amount as negative (-65.00) in the Amt Paid field.
- Tab to the Amt Adj field, and enter the cancellation amount as positive (65.00) to prevent the subscription line from having a positive balance in the end.
- Click Save. The (65.00 Unapplied) message displayed at the bottom of the window generates a credit open item. A message appears that prompts you to verify the creation of this open AR item.
- Click Yes.
- Change the Paid Thru date for the item to reflect the date of the cancellation.
- Click Save.
- On the Dues/Subscription Payments by Individual window, click Save.
- On the Dues Subscriptions window, select the canceled item and click Edit to open the Dues/Subscription Item Detail window in the edit mode.
- Change the Paid Thru date to match the abbreviated term, and enter I (for inactive) in the Status field.
Now that the open credit item exists, you can refund the amount on the Credit Invoices window.