To substitute registrants
- From Events, select Register a customer to open the Register a customer window.
- Find the event registration for which you want to substitute registrants. (See Finding Event Registrations.)
- Click Transfer/Substitute.
- Your cursor is now in the Event field. Tab to the ID field and enter the substitute registrant's ID (use the lookup icon to search for an ID).
- Notice that when you pressed Tab, the Bill To and Function field information disappeared. When you enter the substitute registrant ID, the Bill To and Function fields are populated with the new information.
- Click Save.
Note: CT displays on the event roster by the name of the original registrant, indicating that the registrant's order was canceled and transferred.