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To reverse a payment and record returned checks

Use the Enter and edit cash receipts window to record returned checks, or to reverse all or a portion of a payment for a sales transaction or simple order entry transaction if the payment was made through Cash Receipts. The following procedure records a returned check.

  1. From AR/Cash, select Enter and edit transactions > Cash receipts to open the Enter and edit cash receipts window.
  2. Click New.
  3. Enter the customer ID or click the Lookup icon to select a value, then press Enter.
  4. Enter the original check number or credit card information.

    Note: If you are recording a returned check, you can preface the Check/CC field entry with RET or a similar abbreviation to make it easier to identify return checks in reports and window displays.

  5. Enter a negative amount in the Payment Amount field.
  6. Select the line item where the payment is to be removed.
  7. Enter a negative amount in the Amt Paid field.
  8. Click Save. The Enter and edit cash receipts window opens.
  9. From Customers, find the customer record, select the AR/Cash tab, and double-click the line item entry for the original transaction to display the Transaction Ledger window.

See Also

Entering Cash Receipts

Enter and edit cash receipts window

To enter AR payments

To automatically apply AR payments

To record returned checks/payment reversals for Dues and Subscriptions products


ASI logo 10.6 Production Release. Updated 1/19/2006 12:55:15 PM
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