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Submitted By area

This area includes the following fields:

ID

Displays the ID of the customer who submitted the issue.

Date/Time

(Required) Displays the date and time that the issue was entered. This field is automatically populated with the current system date and time when you click New on the View and enter issues or Issue window. You can override the date and time if needed.

Name

Displays the name of the customer who submitted the issue. The Name field is automatically populated with the customer name when the customer ID is entered in the ID field. You can override the name if needed.

By

(Required) Displays the method used to submit the issue. Valid entries for this field are defined by your administrator.

Company

Displays the company name. The Company field is automatically populated with the company name associated with the customer ID in the ID field. You can override the company name if needed.

Priority

Displays the issue priority. You can specify a numeric priority between 0 and 255. The default issue priority is 0.

Associated Issue

(Optional) Displays the reference of an issue associated with this issue. This can be used to link subsequent issues to the original issue so that you can view all associated issues when the original issue is displayed.

Contact Type

Displays the required method of follow-up contact with the customer who submitted the issue. Valid entries for this field are defined by your administrator.

See Also

Entering and Editing Issues

Issue Status area

Issue Description area

Assignment area

To enter a new issue

To edit an issue


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