To troubleshoot e-mail problems
- Check the Log field on the issue's Resolution window to see if there is an entry indicating that the issue status e-mail was successfully queued to the e-mail client.
- If the issue status e-mail was not successfully queued to the e-mail client, ensure that the proper e-mail profile is specified in the E-mail Profile field on the Issues Set up module window, and ensure that the e-mail client is running on the local machine where iMIS is running.
Note: After you select Start e-mail server, the timer continues to run as long as the Start E-mail Server window is open. If you close the Start E-mail Server window, the timer stops and no additional issue status e-mail is sent until you select Start e-mail server again.
- If the issue status e-mail was successfully queued to the e-mail client, check the e-mail client's Sent folder to see if the message was sent.
- If the message was sent, see if a delivery failure message was received. If a delivery failure message was received, attempt to determine the cause of the delivery failure (for example, a bad e-mail address or an unavailable host).
- If the issue status e-mail was successfully queued to the e-mail client but was not sent, check the e-mail client to determine why the issue status e-mail was not sent.