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To cancel a payment transaction

Canceling a payment transaction is similar to reversing a payment, except that only the income is reversed and it may include a full or partial payment. Because the payment is not also reversed, the cancellation process creates an outstanding credit in Accounts Receivable. This credit can be refunded or applied to other sales transactions at a later time.

Note: To process a cancellation with the following steps, the Cash Dues Over/Under Payments Create AR option must be enabled (see Set up general options window).

  1. From Billing, select Enter and edit payments to open the Enter and edit payments window.
  2. Click New.
  3. Enter the ID number and press Tab.
  4. Leave the Pay Amount field blank.
  5. Select the line item to be canceled.
  6. Enter the cancellation amount as a negative amount in the Amt Paid field.
  7. Click Save. A message is displayed asking you to confirm the creation of the AR item.
  8. Click Yes. The unapplied amount displayed at the bottom of the window generates a credit open item.

    Note: If your system is licensed for Deferred Income and the product being reversed is normally deferred, iMIS will automatically adjust the deferred income and any income recognized for this product during the GL Interface procedure.

  9. From Customers, select Manage customers to open the Manage customers window.
  10. Change the status of the customer or the subscription line item.

    In the case of a customer cancellation:

    • Change the customer type to a non-customer type code or change the status to a code beginning with S (suspended) or I (Inactive).

    For a non-dues billing-related subscription product:

    1. Select the Billing tab.
    2. Double-click the line item that was canceled to open the Dues/Subscription Item Detail window.
    3. Click Edit.
    4. Change the Status to I (inactive).
  11. Click Save. The Dues/Subscription Item Detail window closes and the status for the journal displays as I in the Billing tab.

See Also

Reversing and Canceling Payment Transactions

To reverse a payment transaction


ASI logo 10.5 Production Release. Updated 10/5/2005 3:11:44 PM
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