Following are some examples of problems that may occur with the Letter System.
Scenario
Blank lines in a MS Word letter or an e-mail message.
Reason: A limitation in MS Word may allow blank lines to print even with the Don't print blank lines when data fields are empty option enabled on the Merge window.
Solution: Verify fields are populated.
Scenario
Unable to activate Merge in MS Word.
Reason 1: MS Word is open in another session.
Solution 1: Close all sessions of MS Word before performing a merge.
Reason 2: You have not chosen at least one merge field.
Solution 2: Make sure to select at least one merge field.
Scenario
Additional problems while creating multiple templates and running merges within iMIS.
Solution: Close MS Word and iMIS, then restart your iMIS application.
Scenario
A message displays telling you that "A field calculation error occurred in record 1."
Reason: This error may occur in MS Word during a mass merge. Our testing has shown this may be due to additions and deletions of the NORMAL.DOT template in MS Word.
Solution: Refresh the NORMAL.DOT originally supplied with MS Word.
Scenario
A message displays that says: "GetMergeData - [Sybase][ODBC Driver][Adaptive Server Anywhere]Syntax error or access violation: near "I" in …ADDRESS,Name.CO_ID[I]from Name,Name_..."
Reason: This error may occur in iMIS during a single customer merge. Our testing has shown this may be due to additions and deletions of the NORMAL.DOT template in MS Word.
Solution: Refresh the NORMAL.DOT originally supplied with MS Word.
Scenario
The following message displays: "The messaging interface has returned an unknown error. If the problem persists, restart Outlook."
Reason: This message may occur when the Letter System in iMIS is open and you are trying to send an e-mail.
Solution: Close Outlook.
10.6 Production Release. Updated 9/13/2005 11:31:55 AM
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