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To adjust residual balances

In certain cases, you may want to write off or reduce the residual balance left from an underpayment, particularly if the remaining balance is insignificant. You also may want to use the adjustment method to officially record decisions to award a post-billing discount for a line item.

Note: The entry of this adjustment does not make credit or debit entries into any accounts, including the write-off account.

  1. From Billing, select Enter and edit payments. The Enter and edit payments window opens.
  2. Click New.
  3. Tab to the ID field and enter the customer ID, and press Tab.
  4. Enter the code for the marketing program or contact type that prompted this payment in the Source Code field.
  5. Enter the check number or credit/debit card type in the Check/CC field. For credit/debit cards, enter the required card information.
  6. Enter the amount of the actual payment in the Pay Amount field. In the following example, the balance was $75 and the payment was $60.
  7. Select the line item for which the Amt Paid (applied) is less than the balance.
  8. Enter the positive difference between the Balance and Amt Paid in the Amt Adj field.
  9. Click Save.

    Note: An activity tracking record will be generated even when no payment is applied (for example, when a full complimentary discount is being applied).

See Also

Entering a Partial Payment

To leave underpayment balances in Billing

To transfer underpayment balances to AR


ASI logo 10.5 Production Release. Updated 11/16/2005 6:44:34 PM
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