Troubleshooting Reports and Output Processes
Errors: Crystal Reports
The following conditions will produce a validation error when creating a Crystal report output process:
- A required field has not been populated. The message will state which required field was not supplied.
- A parameter required for the template or query has not been supplied. The message will state which parameter was not supplied.
- The query assigned to the output process does not contain the business object driver object type as a source.
Errors: E-mail Merges
If your merge produces any e-mail address duplicates, they result from the query specified in the merge.
These are validation errors that apply to e-mail merge output processes:
- A required field has not been populated. The message will state which required field was not supplied.
- A parameter required for the query has not been supplied. The message will state which parameter was not supplied.
- The query assigned to the output process does not contain the business objects referred to in the template.
- The template uses field names that do not correspond to a column on any of the query's sources.
- A warning results for each record for which no e-mail address can be found (by searching through the To field).
Errors: MS Word Integration
The following error messages (or similar) and solutions apply when creating an MS Word merge output process:
- "Failed to launch MS Word 2002. Please ensure that MS Word 2002 is installed locally."
Solution: Ensure Microsoft Word (or Office) XP is installed on the Web server or workstation.
- "The Word Merge Editor was unable to load. Please check the client's installed version of the .NET Framework (should be Framework version 1.1)"
Solution: Ensure the Microsoft .NET Framework 1.1 is installed on the Web server or the workstation.
- "File or assembly name Microsoft.Office.Interop.Word, or one of its dependencies, was not found."
Solution: Ensure the Microsoft interop assemblies are installed on the Web server and the workstation.