From Service Central, select Process customer requests, and click
Transaction
This field displays the transaction number.
Date
This field defaults to the current system date or the batch date if you are using the Batch Control option.
Id
Use this field to enter the customer identification number or if the company is responsible for the payment, this is the company ID. You can click the lookup icon to select a value.
Source Code
(Optional) Use this field to indicate how the payment was made (for example, phone or mail).
Check/CC
Use this field to enter a check number or a credit/debit card code (for example, MC, VISA, AMEX, and DISC).
If you enter a valid credit/debit card code, the window displays additional payment fields:
Pay Amount
The system populates this field with the customer's current session balance due (except Fund Raising and credit balance line items) when a customer's record is opened in the Process customer requests window. This field can be overridden if the customer wants to pay a different amount.
Unapplied Amount
This field displays the amount of the current payment that has not yet been applied.
Unpaid Balance
This field displays the total of balance due for items not selected (checkbox enabled) for payment.
Used to enable the system to automatically apply a payment.
Type
This field displays the source module or the transaction type.
Ref
This field displays a number the system assigns to the transaction.
Ref Date
This field displays the invoice reference date.
Ref Description
This field displays a description of the referenced transaction. A detailed description displays for Orders (OE) if you enable 1st Line Desc. on Statement on the AR/Cash System Setup window. If you do not enable 1st Line Desc. on Statement, only the transaction name, Order displays in this field.
Balance
This field displays the balance for a specific transaction.
Paid Amt
This field displays the dollar amount the customer designated to be applied to the specific line item.
Amt Adj
This field displays the positive difference between the Balance and Paid Amt used for cash Dues/Subscription billing only.
Paid Thru
This field displays the Paid Thru date associated with the specific cash-basis Dues/Subscription line item. This field is populated only if the item has been paid in full.
Pay
Use this checkbox to select or deselect a line item for payment.
Batch Id
This field displays the batch number of the current open batch if you are using Batch Control.
10.6 Production Release. Updated 3/8/2006 1:14:10 PM
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