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To cancel an event registration with a cancellation fee

  1. From Events, select Register a customer to open the Register a customer window.
  2. Find the event registration to cancel.
  3. Click Delete.

    A system message prompts you to verify the cancellation of the registrant.

  4. Click Yes.
  5. Click Edit.

    A message prompt is displayed.

  6. Click Yes.
  7. Select the Cancellation Fee product from the Function list.
  8. Enter a C for canceled in the Status field.
  9. Click Save.

    Note: The cancellation fee must be the only event function that has a quantity, and the Status must be C. If the cancellation fee is not the only charge, iMIS reverses all other charges. The registration record is retained until the event is closed, which enables you to reactivate it later during the registration process. However, the registrant does not appear on reports unless you enable the Include Canceled option on the Event Selections window.

Example of the Register a customer window's Overview tab with a cancelled event registration

See Also

Canceling an Event Registration

To cancel an event registration with no cancellation fee


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