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To enter a new issue

Note: The following procedure references the configurable prompts on the Issue window (Company, Priority, Version, System, Client ID, and Environment) by their default names. Your administrator can customize the names of these prompts to suit your organization.

  1. From Issues, select View and enter issues to display the View and enter issues window.
  2. Click New to display the Issue window.
  3. Select the Issue Status information (Type, Status, and Severity).
  4. Enter or select the Submitted By information (ID, Name, Company, Date/Time, By, Priority, and Associated Issue).
  5. Enter or select the Issue Description information (Title, Area, Version, Category, System, Client ID, Environment, and Description).
  6. Enter or select the Assignment information (Assigned to, Date/Time, and History).
  7. Click Save.

See Also

Entering and Editing Issues

Issue Status area

Submitted By area

Issue Description area

Assignment area

To edit an issue


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