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To cancel an order with a cash prepayment

Follow this procedure to cancel an un-invoiced order with a cash prepayment. A canceled, un-invoiced order with a cash prepayment will generate a credit balance on the Customer Management Transaction Ledger window (from Customers, select Manage customers, select the AR/Cash tab on the History section, and double-click the order). However, a canceled, un-invoiced order will not generate any transactions on the Enter and edit orders window's Account Info tab.

When canceling an order with a cash prepayment, you can apply a credit balance to another order or issue a refund to the customer. See iMIS Accounts Receivable and Cash Receipts for details about applying credit balances and issuing refunds.

  1. From Orders, select Enter and edit orders to open the Enter and edit orders window. The Overview tab displays by default.
  2. Open the order you want to cancel.
  3. Click Delete. A system message prompts you to verify the cancellation of the order.
  4. Click Yes to cancel the order.

See Also

Canceling Orders

To cancel an order

To cancel an order with a credit card prepayment

To cancel an invoiced order

To restore a canceled order


ASI logo 10.6 Production Release. Updated 1/23/2006 1:17:50 PM
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