If a donation has already been receipted or its batch has been posted, you must reverse the donation, not delete it, otherwise associated entries, such as soft credits, will not be updated properly.
To reverse a gift or pledge after it has been posted
The Enter and edit pledge credit memos window opens.
A pop-up window opens, showing the donation.
10.6 Production Release. Updated 11/4/2008 3:20:32 PM
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