Use credit memos to perform the following tasks:
You can process reversals of open accrual dues items on a line-by-line basis on the Enter and edit credit memos window. After the credit memo is processed, the balance reduction is reflected appropriately in the various inquiry windows.
For example, if a customer cancels a single line item on a bill and pays for the remaining items, you should reverse the charge of the canceled item.
Note: Accrual dues credit memos must be processed on the Billing Enter and edit credit memos window. If you attempt to process an accrual dues credit memo from the AR/Cash Enter and edit credit memos window, a message is displayed at the bottom of the window. See To process an accrual dues credit memo for information regarding processing accrual dues credit memos.
10.5 Production Release. Updated 7/21/2005 11:34:51 AM
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