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To place a product on backorder

If a customer orders a product that incorrectly shows to be in inventory, you can edit the order and place the product on backorder if the order has not been invoiced.

To release the backorder, you will have to edit the open order.

  1. From Orders, select Enter and edit orders to open the Enter and edit orders window. The Overview tab displays by default.
  2. Open the order for the product you need to place on backorder.
  3. Click Edit.
  4. Select the product that you are going to place on backorder from the list of Product Line Items.
  5. While pressing Shift, place your cursor in the Ship field. The Ship field enables and becomes editable.
  6. Enter a zero in the Ship field, and press Tab. This will update the Back field with the original product quantity ordered, and the Ship field will be cleared.
  7. Click Save. The Committed field on the Manage products window will decrease by the number of products placed on backorder.

See Also

Editing Orders

To edit the product quantity ordered

To add a product to an existing order

To override a product's default warehouse


ASI logo 10.6 Production Release. Updated 1/23/2006 1:09:52 PM
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