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To cancel an order with a credit card prepayment

Follow this procedure to cancel an un-invoiced order with a credit card prepayment. The following steps will cancel both an order and a credit card prepayment.

  1. From Orders, select Enter and edit orders to open the Enter and edit orders window. The Overview tab displays by default.
  2. Open the order you want to cancel.
  3. Select the Payments tab.
  4. Click Edit.
  5. Delete the amount in the Payment Amount field, but do not alter any data in the other fields:
    • Do not delete the data in the Check # / CC, Credit Card Number, Expiration Date, or Name on Credit Card fields. In order to apply a reversal to the correct cash account and for a payment method to reflect the correct reverse entry, the original, correct data must be entered in these fields.
    • If the Recognize Credit Card Order Payments as Prepaid Cash option is enabled on the AR/Cash Set up module window (from AR/Cash, select Set up module), deleting a payment removes the value from the following fields: Orders.RECOGNIZED_CASH_AMOUNT, Invoice.CREDITS, and Invoice.BALANCE.
    • If the Recognize Credit Card Order Payments as Prepaid Cash option is not enabled, Orders.RECOGNIZED_CASH_AMOUNT is not populated, and an invoice transaction is not created.
  6. Click OK to delete the credit card prepayment.
  7. Click Delete. The Enter and edit orders window defaults to the Overview tab, and a system message prompts you to verify the cancellation of the order.
  8. Click Yes to cancel the order.

See Also

Canceling Orders

To cancel an order

To cancel an order with a cash prepayment

To cancel an invoiced order

To restore a canceled order


ASI logo 10.6 Production Release. Updated 1/23/2006 1:20:20 PM
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